How long before my wedding date should I commence shopping for a gown/should I purchase my wedding gown?

We recommend shopping for your wedding dress soon after you choose your wedding date. Appointments can fill up several months in advance so make sure to plan ahead.

As the dresses take approximately 5-6 months to come in, ideal ordering time is 8-12 months before the wedding date. It can potentially be done in a shorter time frame dependent on rush order and designer. Our calendar is open up to 3 months in advance. Our Saturday and Sunday appointments book out fast so the more notice you give the higher chance you will have for your preferred day and time.

What sort of deposit is required?

At the time of ordering we require a 50% deposit. This is a non-refundable deposit. This deposit is required to secure your order. From there it is completely up to you how you pay, whether it is instalments along the way or you leave the final balance until collection. You can also pay upfront and get a 5% discount on price of the dress.

How long do the dresses take to come in?

A standard order takes about 5-6 months to come in. We can get a rush order with some designers which can see a dress get here in 3.5 months.

Do I need to make an appointment?

It is generally best to book an appointment as we do get booked out most days. An appointment not only ensures that you have a fitting room but also a bridal consultant is available to you give you our undivided attention and help you find the perfect dress for your special day.

How long is my appointment?

Bridal gown appointments are 1 hour. We find that this is plenty of time to try many styles without getting confused and overwhelmed. If, at the end of your appointment you need longer, we will happily book you another appointment.

How many can we try on?

We generally try to get through about 5 or 6 in the hour, however we will try on as many as we can in the hour for you.

What is your price range?

We try to accommodate for all budgets and have dresses that range from $1600 – $3900 depending on style you have selected.

Our Off-the-rack samples gowns can be much less, discounted around 50% off starting from $200 to $1400.

Do you charge for appointments/ can I have more than one?

We do not charge for appointments and you are more than welcome to come back to re-visit dresses.

Can I bring family and friends to the appointment/who should I bring with me to my appointment

You’re more than welcome to bring as many or as few people with you as you wish, the assigned fitting areas generally can comfortably seat 3-4 people, so larger groups some may need to stand. We do recommend limiting the number of people you bring to your dearest and nearest as too many opinions can be confusing, so bring your family members or friends whose opinions you value the most.

Can I try dresses on with a friend?

Yes certainly, we offer double appointments which last two hours so you both have sufficient time to try on enough dresses.

Can you add straps to any of the dresses?

In alterations, you can have straps added to most strapless dresses and we can have extra lace ordered for you. Doing it in alterations means you can get the exact straps you want rather than a stock standard strap they may not suit the dress or your needs.

Are alterations included?

We don’t do alterations in house but we do have an alterations company that we recommend to all of our brides. They are located just over in Claremont and you receive a 15% discount voucher when going from us to them.

Are the dresses made to measure?

No are gowns are made to order. Our gowns are standard size gowns that are ordered in. When you come to choosing a dress, we will measure you up and compare your sizes to the designer’s size guidelines to order the best size for you. Once the dress comes in you will need alterations for the best possible fit.

Can I have less sparkle on the dress?

As long as it is not sparkle through the lace then yes, we can order most dresses without beaded appliques/motifs included.

Where are the dresses made/from?

We have a range of designers from all around the world, Australia, New Zealand, Ukraine, America & Canada.

Can we leave the dress here between it arriving from the designer until we need to pick it up?

Yes certainly, we offer one-month free storage when the dress arrives, after that point we do charge a $100 storage fee per month if you wish to store the dress here.

Do I need my shoes before choosing the dress?

No, you don’t need to have them yet, you simply need to know roughly the height you plan on wearing. We take your measurements with your max heel height that you know you would wear on the day so when we take the measurements we leave enough at the bottom for you as you can always get hemmed if you go a shorter heel but you can’t glue back on if you go for a higher heel.

Do you hire gowns?

No all of our gowns are for sale only. We do not hire any of our gowns.

Do you sell “used/second-hand gowns?”

We do sell discontinued sample gowns from the rack at a heavily reduced price.

What should I bring to my appointment?

The first appointment it is not necessary to wear any specific undergarments. Shoes and undergarments would be required for the fitting with dressmaker if needing alterations.

We do prefer if you didn’t wear too much make-up as this can mark the gowns.

You are welcome to bring pictures of dresses you’ve seen on our website, in magazines that inspire you, or that you’ve tried on elsewhere. And bring an open mind: don’t be surprised if you find “the dress” on your first visit.

May I take pictures of the gowns while I try them on?

Yes, we do allow photos, and we love to see our brides on their special day. Please do share your moments of your special day with us by emailing or Facebook.

What are trunk shows?

Trunk shows are events where we highlight a particular designer’s collection these are great as you can try on a larger selection of dresses from a specific designer which are not normally in store Special gifts and discounts are often offered during our trunk shows. We strongly recommend you book for trunk shows.

How early should I arrive?

We ask that you arrive no more than 5 minutes early as our appointments are schedule back to back. If you happen to arrive earlier there are several coffee shops and restaurants you can visit in the area.

Cancellation policy

All sales are final. As all dress are made to order there are no cancellations returns or exchanges.

What size are your gowns?

Our gown sizes are available are from a size 2 to 22.

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